Frontline experiences of leading the Adaptive Journey
Leading adaptive change can be daunting. What is the best approach? Do you “tear off the bandaid” with a big bang approach, or is it better to take a steady, iterative approach? What sorts of challenges might you face along the way and what sorts of ways might you solve these? How do you keep your executive team aligned when there are so many competing priorities? How do you obtain stakeholder buy-in and support for the change? Do you lead this yourself or do you partner?
Our October Adaptive Leadership Collective meeting features two brilliant women who are leading this change in their organisations.
Susan Parkes has an extensive international career focused on customer experiences. She is currently the Head of Adaptive Practice at Auckland Transport where she leads Delivery Excellence, putting the customer at the centre of adaptive ways of working. Prior to this role, Susan set up and ran the Customer Centred Innovation Hub, growing an award-winning centre of excellence leveraging Experience Design, Digitization, Design Thinking, Insights and Analytics and Behavioural Science. With strong partnerships across the AT Whanau, Susan has established an Adaptive Practice that is growing AT’s capability and culture for new ways of working.
Hannah Croft started her adaptive journey with a single, small-scale front-runner Tribe. She is now the Adaptive Organisation Tribe Lead at Chorus, responsible for significant transformational change. Hannah is a trained lawyer with 20 years’ global experience across both private practice and in-house roles. She started at Chorus in the legal team before moving to a commercial, customer-facing role in 2019. During this transition, she became fascinated with how large-scale change is managed in organisations, both internally and with partners.
Format: We will run three rounds, with each including the speakers' key insights followed by group discussion on how to apply the insights. Our three rounds will be:
- Leading the organisational change
- Managing the Executive
- Managing other stakeholders
You will come away with valuable lessons and insights from those at the frontline of leading adaptive change.
Date: Tuesday 4 October, 7.20 am - 8.50 am.
Cost: $20 per person with all proceeds going to the City Mission.
Location: Toroa Meeting Room - Generator, Commercial Bay Meeting & Event Suites, PWC Tower - Level 2, 15 Customs Street West, Auckland CBD, Auckland 1010. Entrance: via Level 1 lobby, PWC Tower, or via Commerical Bay shopping centre escalator
Target audience: The ALC is a safe and supportive space for leaders to support each other with the challenges they face in modernising their businesses. It is designed for business leaders - Heads Of, General Managers and Executives. It is not for agile practitioners, consultants, contractors, service providers or salespeople.
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